Insurance Information

Tallahassee Cancer Institute accepts the following health insurance plans:

• AETNA

• AARP

• BCBS

• CAPITAL HEALTH PLAN

• CIGNA

• PRESTIGE

• HUMANA

• MEDICAID

• MEDICARE

• TRICARE

• UNITED HEALTH CARE

• WELLCARE

We believe that our patients should be informed about all the financial aspects related to their treatment course. Therefore, we will discuss with you the course of the planned treatment and its expected cost.  As part of our process, we will contact your insurance company to be sure that your treatment is covered and to better learn what your expected out-of-pocket costs will be.

Cancer treatment grows more expensive every year, largely due to the high cost of the chemotherapy drugs that are its primary component.  We urge our patients to stay in touch with our financial counselor during their treatment especially if it involves the use of chemotherapeutic agents.  In particular, we will need to know immediately about any changes in your insurance coverage.

Our goal is to help you understand your responsibilities and to manage the cost of your care.   We do not want financial issues to get in the way of your relationship with your physician.   For this reason, our physicians do not discuss financial arrangements; these matters are handled by others.   You should be aware that providing cancer care involves considerable expense to our practice.   We cannot remain open to serve you if we are unable to pay for the drugs we use, and the best way to manage the cost of your care is to keep us informed.

Please note that if you do not provide us with the correct, current insurance information at each date of service, you will be responsible for any charges incurred.

Payment Policy:  Payment is due at the time services are rendered.  For your convenience, we accept cash, check or credit card (Discover, MC and Visa) as payment for office services, deductibles, co-pays and co- insurances.

Office Services:  Payment is collected at the time of service.

Chemotherapy Services:  Payment of co-pays, deductibles and co-insurance will be collected prior to chemotherapy.  A written estimate of charges will be given to you, along with the estimated patient balance owed after insurance has paid.

Secondary Insurances:  Secondary insurance claims will be filed for services at our office.

Tertiary Insurances: Tertiary insurance claims will be filed for services at our office.

Non-Payment of Accounts:  Any personal balance will be billed for three months.  Accounts with no payment activity will then be forwarded to a collection agency.  Any insurance balance will be billed to the insurance carrier for three months.

Self-pay:  If you do not have medical insurance, forgot your insurance card or we are not a participating provider on your plan, you will be considered a Self-pay patient.  Self-pay patients must pay for the medical services they receive from us at the time of the visit.  We accept cash, personal check, Discover, Visa, or Master Card.

Disability Paperwork:  There will be a twenty five dollar charge for any Disability paperwork to be prepared. Paperwork is ready two weeks from the day it is turned into the office.

Specialty Request Forms:  There will be twenty five dollars for any specialty request form.  The forms will be ready two weeks from the day they are turned into the office.

No Show:  There will be a no show charge fee of twenty five dollars.  This fee will apply to everyone who sets an appointment and does not show without cancelling first.  Appointment cancellation should be made forty eight hours before appointment.

Return Checks:  There will be a twenty five dollar charge fee for all returned or bounced checks in addition to the amount owed.

Questions:  If you have any questions concerning our payment policy, our fees or are having difficulty with payment, please contact our Office Manager at (850) 219-8000, Ext 18.